1. Warranty Coverage

We are committed to providing high-quality products and excellent customer service. Our SaunaPod comes with a comprehensive 2-year extensive warranty that covers any manufacturing defects or malfunctions under normal use.

2. Warranty Duration

The warranty is valid for 2 years from the date of purchase. This warranty is non-transferable and applies only to the original purchaser.

3. What's Covered

• Manufacturing Defects: Any defects in materials or workmanship.
• Malfunctions: Issues that arise during normal use of the SaunaPod, including electrical and mechanical failures.
• Replacement Parts: Any parts that need replacement due to manufacturing defects or malfunctions will be covered under this warranty.

4. What's Not Covered

• Normal Wear and Tear: Natural wear and tear that occurs over time.
• Damage from Misuse: Any damage resulting from misuse, abuse, accidents, or failure to follow the instructions provided in the user manual.
• Unauthorized Repairs: Damage caused by repairs or modifications not carried out by authorized service centers or personnel.
• Cosmetic Damage: Scratches, dents, or any other aesthetic damage that does not affect the functionality of the product.

5. Warranty Claim Process

To initiate a warranty claim, please follow these steps:

1. Contact Customer Service: Reach out to our customer service team via email or phone with your order number and a detailed description of the issue.
2. Provide Proof of Purchase: Ensure you have your receipt or proof of purchase ready to verify your warranty claim.
3. Assessment: Our customer service team will assess the issue and may request photos or additional information to better understand the problem.
4. Return Authorization: If the issue is covered under warranty, you will receive a Return Authorization (RA) number and instructions on how to return the product or parts for repair or replacement.
5. Repair or Replacement: Once we receive the defective product, we will repair or replace it at no additional cost to you. The repaired or replaced item will be shipped back to you promptly.

6. Shipping Costs

• Covered Items: For items covered under the warranty, we will bear the cost of shipping for both the return and the replacement.
• Non-Covered Items: If the issue is not covered under the warranty, the customer will be responsible for all shipping costs.

7. Extended Warranty Options

We offer extended warranty options for additional peace of mind. Please contact our customer service team to learn more about purchasing an extended warranty.