Frequently Asked Questions
Product Questions
Common questions about how the SaunaPod works.
What is the SaunaPod, and how does it work?
The SaunaPod is a home steam sauna that uses a combination of heat and near 100% humidity to provide the benefits of a traditional sauna. It operates by heating water to create steam, which fills the pod, creating a warm, humid environment that promotes sweating and relaxation.
What are the product specifications?
- Size: 72" x 36" x 36"
- Heat Levels: 1-16
- Time Settings: 0-60 minutes
- Control: SmartSteam Unit & Handheld Remote
- SmartSteam Unit Capacity: 4L
- Voltage: 110V
- Wattage: 1600 Watts, 60Hz
- Warranty: 2-Year Full, Extensive Warranty
What are the health benefits of using the SaunaPod?
The SaunaPod offers numerous health benefits, including improved circulation, enhanced muscle recovery, detoxification, stress reduction, and better skin health. Regular use will also promote relaxation and improve overall well-being. If you'd like to learn more about this, please see our 'Health Benefits' page from the main menu on our website.
How hot does the SaunaPod get?
The Sauna Pod achieves internal temperatures of 120-140°+ F. It operates as a steam sauna, ensuring nearly 100% humidity that prevents your sweat from evaporating, delivering effects similar to a 160°+ dry sauna. The sauna's compact design contributes to elevated heat levels. You have the flexibility to customize the heat intensity and duration using the SmartSteam unit and remote control.
How do I set up and use the SaunaPod at home?
Setting up the SaunaPod is simple and can be done in about 10 minutes. It involves connecting the SmartSteam unit to the pod and filling it with water. Once set up, you can adjust the temperature and duration to your preference. Detailed instructions are provided with the product.
What materials are used in the construction of the SaunaPod?
The SaunaPod is made from high-quality, BPA-free, and microplastics-free materials to ensure your health and safety. It also meets ROHS and REACH compliance standards, meaning it’s free from hazardous substances and harmful chemicals.
How do I clean it?
The interior of the heat-insulated cover is designed to deter the accumulation of mold and bacteria. Each order includes a quick-dry and machine-washable absorbent sweat mat for the sauna's floor. Following use, we advise leaving the door flap ajar for ventilation and wiping down the interior wall moisture with a towel.
Is the SaunaPod safe for daily use?
Yes, the SaunaPod is designed with safety in mind and is safe for daily use. However, it's essential to stay hydrated and listen to your body. If you feel too hot or unwell, it's best to exit the sauna and rest.
How long should I use the SaunaPod in each session?
It is recommended to start with shorter sessions of about 10-15 minutes and gradually increase the duration as your body acclimates to the heat. Most users find 20-30 minute sessions to be optimal.
Is the SaunaPod energy efficient?
Yes, the SaunaPod is designed to be energy efficient. It uses a SmartSteam unit that heats water quickly and maintains the desired temperature with minimal energy consumption.
Can I use it indoors and outdoors?
The SaunaPod is versatile, suitable for use indoors and outdoors. If you opt for outdoor use, we recommend employing a suitable cover like a canopy, balcony, or tarp. It's important to note that the SaunaPod is not designed to be weatherproof. Prolonged exposure to the elements can lead to cosmetic damage to the exterior.
What are the dimensions of the SaunaPod? Will it fit in my home?
The SaunaPod is compact and designed to fit comfortably in most home spaces. It is around 72 inches in height, and 36 inches in length and width.
How long does it take to set up?
Setting up the SaunaPod typically requires around 10-15 minutes, while dismantling it takes approximately 5 minutes. It is designed to be set up by one person and with ease. You will receive a manual with step by step instructions for help.
Shipping, Warranty & Returns
Common questions about shipping, warranty and returns.
How long does shipping take?
For US and UK orders, we offer 2-4 days express shipping. International shipping times vary by country, and exact times are shown at checkout.
Do you ship internationally?
Yes, we offer international shipping. Shipping times vary by country and are displayed at checkout.
Do you offer warranty?
Yes, every SaunaPod purchase is equipped with 24 months extensive warranty. You are covered for any manufacturer damage or problems which may potentially occur.
How do I track my delivery?
We will send tracking information to the e-mail address associated with your order once the item has shipped, usually within 24 hours.
What is your 30 day money back guarantee?
If for any reason you are not completely satisfied with your purchase, within 30 days of receiving your SaunaPod, we will refund you for your purchase with no questions asked.
How do I initiate a return?
To initiate a return, contact our customer service team with your order number and reason for the return. We will provide return instructions and a shipping label.
What should I do if my SaunaPod arrives damaged?
If your SaunaPod arrives damaged, contact our customer service team immediately. We will arrange for a replacement or refund and provide return instructions.
Can I change or cancel my order after it has been placed?
If you need to change or cancel your order, contact us as soon as possible. We will do our best to accommodate your request if the order has not yet been processed or shipped.